SUPPORT

Find all documented information relevant to the management and maintenance of your Web Hosting Control Panel or Miva Merchant store.

Hsphere Control Panel

Miva Merchant

Answers to commonly asked questions

1. General Information

1. How do I change my billing information?
2. How do I change my contact information?
3. I forgot my Miva password, what should I do?
4. Can I accept credit card on my site? Will it be secure?
5. What is SSL?
6. I lost my password, what should I do?
7. Can I purchase additional disk space?
8. What happens if I purchase additional products in the middle of the month?

2. Mail settings

1. How do I retrieve my email messages?
2. How do I set a catch all email address?
3. How do I set email auto responder?
4. How do I send emails using SMTP or IMAP?
5. What type of mail server am I using?
6. I can't send mail with Outlook Express. I get a rcpthosts error.

3. Publishing your web site

1. How do I publish my site using FTP?
2. How do I publish my site using Dreamweaver or Cute Site Builder?
3. How do I publish my site using MS Front Page?
4. How come I keep seeing a login page and not my web site whenever I go to my web site www.mydomain.com?
5. How do I add my own Missing Error Page (404)?
6. What is my html path directory?

4. Forms and Scripts

1. How do I get FormMail working?
2. Why does my FrontPage forms does not work, I never received any emails from the forms?
3. How come my cgi scripts are not working?

5. Databases

1. How do I create new MySql database(s)?
2. Why can't I connect to my MySql database using PhpMyAdmin?

6. Domain Name

1. What is a domain name?
2. What does "register a domain name" mean?
3. How can I get a domain name in .com, .net or .org?
4. Will my name and contact information be publicly available?
5. How long does a domain name registration last? Can it be renewed?
6. How much does a domain name registration name cost?
7. How long does it take to register or transfer a domain name?

7. Merchant Account

1. What is a merchant account?
2. How does it Work?
3. Why should I accept Credit Cards?
4. What is required?
5. What do all these fees and rates mean to me?
6. What is a secure payment gateway and a secure socket layer?
7. What is the difference between real-time processing and offline processing?

1. General Information

 

1.1 How do I change my billing information?

Login to your Control Panel. Go to Billing->Billing Info menu, and click the Change Billing Info button.
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1.2 How do I change my contact information?

Go to Acct. Preferences->Contact Info and edit your contact information.
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1.3 I forgot my Miva password, what should I do?

There is no way to retrieve this password, you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products, Orders and other settings.
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1.4 Can I accept credit card on my site? Will it be secure?

Yes, Gazungle supports secure transaction protocol, such as SSL.
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1.5 What is SSL?

The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
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1.6 I lost my password, what should I do?

Go to the control panel link. Click on the link "forgot your password" right under the login box, and follow the instructions.
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1.7 Can I purchase additional disk space?

Additional disk space can be purchased through Gazungle.
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1.8 What happens if I purchase additional products in the middle of the month?

Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.
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2. Mail Settings

2.1 How do I retrieve my email messages?

1. Through your POP3 mail server.
Set your POP3 (incoming mail server) as mail.yourdomain.com
Set your username as username@yourdomain.com and NOT just as username.

OR

2. Through your Control Panel . Go to Mail Info. Click on the mail object you want to read (the email address). On the right side, click on the launch icon of the web mail.
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2.2 How do I set a catch all email address?

A catch all email address is a mailbox which will receive all emails messages directed to a non existing email accounts. You can set this feature by going to Mail Info >> Select the mail object you want to set as catch all (click on that email address), then set the catch all button to ON.
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2.3 How do I set email auto responder?

An email auto responder is an email account which will send a message directly back to the sender when a sender sends an email to that email account. To set this, go to Mail Info, create new mail object, choose the mail object as an auto responder, and follow the steps on the screen.
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2.4 How do I send emails using SMTP or IMAP?

First set your SMTP outgoing mail servers to mail.yourdomain.com

For you to be able to send emails, you MUST check your mails first or receive emails first, then our mail server will allow you to send emails since you are already authenticated when checking your emails.
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2.5 What type of mail server am I using?

Gazungle is running a customized version of QMAIL
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2.6 I can't send mail with Outlook Express. I get a rcpthosts error.

In Outlook Express click tools.
click accounts ,choose the account you want to be able to send email.

In the servers tab click the box that says my server requires authentication box.
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3. Publishing your web site

3.1 How do I publish my site using FTP?

Once logged in to your Control Panel, click on the FTP/User account menu. There you will see Login (your FTP username), Host Name (your FTP host name), and password (where you can change your FTP password). Use that information to login to your FTP account. Once logged in, be sure to publish your files to the yourdomain.com folder and NOT to the root folder.
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3.2 How do I publish my site using Dreamweaver or Cute Site Builder?

Once logged in to your CP, click on the FTP/User account menu. There you will see Login (your FTP username), Host Name (your FTP host name), and password (where you can change your FTP password).

That will be your username, hostname, and password. Your path is yourdomain.com/ (include the trailing slash and do not use a slash before yourdomain.com)
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3.3 How do I publish my site using MS Front Page?

Go to your CP, once logged in, on the bottom you will see sets of icons. Click on the Front Page icon. You can set your front page settings (username and password) from there.
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3.4 How come I keep seeing a login page and not my web site whenever I go to my web site www.mydomain.com?

You have to name your default or index page index.html. Otherwise the default index.htm file will be loaded which is the login page to your control panel. If you want to change your default page to other than index.htm or index.html follow these steps:
1. Go to your control panel
2. Click on your domain name
3. Beside the "Web Services" tab, click on "Edit" button
4. Inside this page, look for "Directory Indexes" then turn it ON.
5. Set it to be the filename you want, such as default.asp, default.html, home.php, or anything else.
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3.5 How do I add my own Missing Error Page (404)?

1. Login to your control panel
2. Click on the domain name which you want to set this custom error page
3. Click on the "Edit" button beside the "Web Service" tab
4. Inside this page look for "Error", turn it ON
5. Enter the URL where your custom error page is located, such as http://www.yourdomain.com/404.html
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3.6 What is my html path directory?

It should be something like this:
/hsphere/local/home/yourftpuser/yourdomain.com

You can check your HTML directory path by going to your CP. Once logged in you can see your domain name(s) on the right side of the page. Click on that domain name, you will see HTML Directory Name. That is your HTML path.
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4. Forms and Scripts

4.1 How do I get FormMail working?

It's a perl script. You need to add .pl as extension for CGI. You can find it on the web options page.
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4.2 Why does my FrontPage forms does not work? I never received any emails from the forms?

Go to FrontPage menu from your control panel (the bottom icon sets on the first page). Then click the "Edit" button next to the domain name. Inside that page you have to set or enter both email address, do not leave it blank. Then your FrontPage form will start working.
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4.3 How come my cgi scripts are not working?

Possible reason is that you are using /usr/local/bin/perl as your perl path instead of /usr/bin/perl<br><br>
To make a global change of that, go in to your account via telnet, then go in to your cgi-bin directory. On the shell prompt, type this:<br>
perl -pi.bak -e 's!/usr/local/bin/perl!/usr/bin/perl!sgmi' *<br><br>
That should do the trick. Also always chmod your cgi scripts to 755 and upload them using ASCII file transfer mode.
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5. Databases

5.1 How do I create new MySql database(s)?

Once logged in to your CP, click on the Databases menu. Then on the left menu click on the MySQL DB Wizard. Follow the steps there. Be sure to add a username and set it to be the dba instead as a regular user.
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5.2 Why can't I connect to my MySql database using PhpMyAdmin?

Be sure to connect using your MySql hostname. You can check the name of your database server by going to Databases on your CP. On that page you will see Host Name. That is your host name. Also be sure to set your database user as dba, otherwise you won't be able to administer your database from PhpMyAdmin.
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6. Domain Names

6.1 What is a domain name?

Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
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6.2 What does "register a domain name" mean?

The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
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6.3 What is involved in registering a domain name in .com, .net or .org?

To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. Gazungle will guide you through the process, and will make it extremely easy. Gazungle will automatically contact the registrar, who will then keep records of the contact information and submit the technical information to a central directory known as the "registry." This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and will be maintained.
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6.4 Will my name and contact information be publicly available?

Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site.
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6.5 How long does a domain name registration last? Can it be renewed?

Gazungle provides you with the ability to register and renew the domain registrations in one-year increments, with a total registration period limit of ten years.
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6.6 How much does a domain name registration cost?

The prices vary depending on the plan you select.
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6.7 How long does it take to register or transfer a domain name?

It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
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7. Merchant Account

7.1 What is a Merchant Account?

Your Merchant Account is an account that a business owner has with the bank in order to accept credit card payments from customers. The bank collects funds from the credit card purchasers and deposits the funds in the merchant's bank account. Once you get your merchant account set up you can start to accept credit cards from your customers!
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7.2 How does it Work?

To be competitive in today's marketplace your business needs a merchant account, to accept and process credit card or debit card transactions. This process authenticates a valid card, authorizes the funds availability, and then the settlement secures the transfer of funds from your customers account to your account. These merchant services incur a monthly fee and a transaction fee, which are standard throughout the industry. the Merchant Resource Kit™ with Terminal supplies you with the hardware and support setting up your merchant account. With a 98% approval rate, the best transaction rates and a low monthly fee you'll be accepting credit cards in no time.
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7.3 Why should I accept Credit Cards?

TO INCREASE YOUR SALES!
- Credit card customers will purchase more merchandise
- You will sell more higher priced items
- You will increase impulse buying
- You never have to turn customers away to your competition
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7.4 What is required?

Legal Requirements are:
- US Bank Account
- US Physical Address
- US Tax ID / SS#
- Must be 18 or older
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7.5 What do all these fees and rates mean to me?

Discount Rate - A fixed percentage taken from every transaction. Swiping a card will incur a lower rate than keying because you are capturing the physical data on the card and seeing your customer, which can both prevent fraud.

Transaction Fee - A fixed charge incurred anytime you run a transaction (including batches). If you sell lots of low priced items, you will need a lower transaction fee.

Monthly Fees - There is always a monthly fee usually called a customer service fee. However, you can sometimes be charged a statement fee as well if you get your statements mailed to you.

Monthly Minimum - If you do not process any transactions, you will incur a monthly minimum. If your fees in discount rates don't add up to the minimum, you will be charged the difference. If you process over the minimum, you don't have to pay any extra fees.
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7.6 What is a secure payment gateway and a secure socket layer?

Secure Payment Gateway companies help other Processors conduct secure business on the internet using Secure Socket Layer (SSL) technology.

They provide a system that passes credit card data, authorization requests, and authorization responses over the internet using encryption technology.

The transaction information is sent by the Payment Gateway secure server via leased line to the credit card network where the validity of the card is checked and the availability of funds on that account is verified. An authorization code is returned via leased line to the Payment Gateway; the authorization is encrypted by the Payment Gateway and transmitted in encrypted form to the web server of the merchant, which triggers fulfillment of the order.

Rather than try and create their own Secure Web System, many Banks and Bank/Processor alliances will use a Secure Payment Gateway Provider to perform this task for them.
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7.7 What is the difference between real-time processing and offline processing?

Real-Time Processing means that when a web site's customer conducts an online purchase, that the check or credit card information is conveyed to the Processor at that exact time so that an authorization can be requested and received at that moment. Real-Time Processing always implies that a Secure Payment Gateway is being utilized, whether proprietary or third party. Offline processing means that the check or credit card information is verified after the transaction has been entered.

Click on the links below to view a video tutorial on common uses of your hosting control panel and miva merchant shopping cart.

Email Creating a POP email account Creating an autoresponder Creating an email account in Outlook Express Creating a mail forwarder (redirect) Creating an email alias Changing your email password Using Webmail Creating a mailing list Modifying your AntiSpam settings		Miscellanous Using WebShell4 Creating custom error pages Creating redirect pages (URLs) Installing pre-configured CGI scripts Password protecting a site or directory in Webshell4 Installing SSL Certificates Submitting a trouble ticket
Control Panel Changing your hosting plan Changing your billing period Changing your control panel skin & language Changing your billing information Editing your contact information Changing your control panel password		FTP/SQL Changing your FTP password Managing FrontPage Extensions Creating FTP subaccounts Creating a MySQL database Managing a MySQL database using phpmyadmin
Domains Creating & transferring a domain Deleting a domain Creating a subdomain Creating a domain pointer (alias)		Miva Merchant View Miva Videos

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