Mailbox Aliases

 

Mailbox aliases are alternative addresses for existing mailboxes. This means, you can use aliases to receive e-mail, but the messages will arrive to the primary mailbox. There are two kinds of supported mailbox aliases:

mailbox name aliases
- mailbox and its alias share the same mail domain
e.g. mailbox2@domain.com will be an alternative address to mailbox1@domain.com

mail domain aliases
- mailbox and its alias have different domain parts (i.e. mail domain and its alias) and the same mailbox names. In this case all mailboxes on domain.com will have their corresponding 'counterparts' on domain.com alias - domain.net e.g. mailbox@domain.net will be an alternative mail address to mailbox@domain.com. Note that mail domain aliases come with regular domain aliases only. You can't have a mail domain alias without a regular domain alias.

Depending on your plan configuration your control panel may allow one of these types, both or neither.

Creating a Mailbox Name Alias

To create a mailbox name alias:

1. Select Mail Info in the Control panel menu.
2. In the middle of the page that appears, clickNew e-mail link:

3. Choose Mail alias in the drop-down box

On the configuration page, that you will be taken to, enter the mailbox alias name in the Email address field. Check the Catch All box to intercept messages sent to a nonexistent account on the mail domain.    If catch all isn't enabled on any mail resource on this domain, such messages will bounce back to the sender with an error notification.

Check the box next to MAIL ALIAS. Click the name of the mailbox in the Click to choose from existing mailboxes list on the left to assign the mailbox alias to it:

To assign a mailbox alias to more than one mailbox, click mailbox names in the list with the Shift or Ctrl key pressed.

Chosen mailbox(es) will appear in the You've chosen: list on the right.
* Caution: the mailbox alias won't be created for the deselected mailboxes.
* Note: you can't create mailbox aliases to the postmaster mailbox.

Click the Submit button at the bottom of the form.

Agree with charges, if any.

Creating Mailbox Domain Aliases

Like most other features, mailbox domain alias can be enabled or disabled in your hosting plan. To have it enabled, change plan or contact your hosting administrator.

You can create mailbox domain aliases for ALL your mailboxes on the primary mail domain, rather than for an individual mailbox. To enable mailbox domain aliases:

1.  Select the Domain Settings menu.
2.  On the page that appears, clickAdd to add a totally new domain alias or Edit to use your domain alias with mail service:

3. On the next page, make sure to check the New Mail Domain Alias box. Then click Submit.
4. Select Mail Info in the Mail Info menu to check whether Mail Domain Alias has been activated:

Note that on the Mail Settings page you can create mail domain aliases only based on existing domain aliases.

Removing a Mailbox Name Alias

To remove a mailbox name alias:

1. Select Mail Info in the main control panel menu.
2. Click the Alias you need. This will open its properties on the right:

3. To delete the mailbox name alias, just click the Delete icon.

Note: To get technical assistance with this mailbox name alias, click the icon next to the Trouble Ticket field.

Removing Mailbox Domain Aliases

Important:

You can remove mailbox domain aliases for ALL your mailboxes on the primary mail domain. But you cannot remove a mailbox domain alias for an individual mailbox.

To remove mailbox domain aliases for all your mailboxes on the primary mail domain, go to the E-mail resource page. In the Mail Control section choose the mail domain. The Mail Domain Aliases section will list all the current mail domain aliases for this mail domain:

Click the Delete icon next to the mail domain alias you would like to disable.